what is dod policy for family accommodation during 4 to 6 months training in another state
Overview
The provision of good quality homes for Service personnel and their families is an important priority for the Ministry of Defence (Mod).
The Defence Infrastructure System (DIO) manages around 49,000 homes in the UK on behalf of the MOD and is also responsible for planning for future requirements and targeted improvement programmes.
On i Apr 2022 the new Future Defense force Infrastructure Services (FDIS) Accommodation contracts replaced the National Housing Prime (NHP) contract. These new contracts fulfil the Defence requirement for the commitment of constructive and responsive accommodation services for Service personnel and their families.
On behalf of DIO, Pinnacle Group Ltd manage the National Accommodation Management Services (NAMS) contract in the UK. Their National Service Centre is the single point of contact for requests from families living in Service Family unit Adaptation (SFA) including raising repairs and maintenance issues, the allocations of homes and conducting movement-in and move-out appointments. Contact details tin can exist found on the Meridian Service Families website.
Four Regional Accommodation Maintenance Services (RAMS) contracts provide statutory and mandatory checks, repair and maintenance services and the preparation of allocated homes for Service families. Amey Community Ltd manage the Northern and Fundamental regions and VIVO encompass the South East and S West.
Service Family Accommodation in Buckinghamshire (Modernistic/Crown Copyright).
The Customer Service Lease is DIO's delivery to Service personnel and their families to provide decent living standards and excellent client service. We are committed to improving the condition and standard of the Service Family Adaptation (SFA) estate; sustaining improved levels of maintenance and repair functioning; and enhancing customer service.
Future Defence Infrastructure Services (FDIS)
The National Housing Prime (NHP) contract, which provided management and maintenance services for SFA was replaced on 1 Apr 2022 by the Future Defence Infrastructure Services (FDIS) contracts.
For further information about the new contracts, who they have been awarded to and to understand what these changes may mean for Service personnel and your families please read the FDIS Accommodation Guidance Note (January 2022) .
On 11 January 2022, the Army Families Federation hosted a Facebook Alive event with DIO's Caput of Accommodation to answer questions from families about the new Accommodation contracts. Responses to all the questions raised tin exist viewed at .
Y'all tin can also watch a recording of the Facebook Live.
The new accommodation contracts – what to expect during the transition
As we approach i April 2022, and in the first week later on information technology, some housing services will be temporarily affected as the new systems are embedded. Nosotros refer to this menses of transition between the NHP and new FDIS accommodation contracts as the "cutover" period. We would like to reassure families that all emergency and urgent enquiries volition continue to exist responded to as normal and within the timeframes during this cutover period.
Access more information near the services temporarily affected:
COVID-xix guidance for families living in SFA
The rubber of families living in Service Family unit Accommodation (SFA) and Substitute Service Family Adaptation (SSFA) remains our elevation priority. We want to reassure families that services to your homes volition go on to be delivered safely and DIO and our Industry Partners will continue to maintain COVID-19 safety working practices including:
- contractors will continue to telephone call in advance of a visit to your abode to ensure occupants are non cocky-isolating
- all operatives volition vesture a face covering whilst working in your home
- contractors will go along to sanitise their easily and equipment before entering your abode
- social distancing protocols will go on to apply
For more than guidance on how we will continue to ensure COVID-19 safe working practices in your homes please refer to COVID-19 guidance for the MOD Housing Community below.
Projection Speed: additional government funding to improve service families accommodation
On 17 July 2020 the Defense Secretary and the Chancellor of the Exchequer jointly appear £200-million of new Government funding to improve adaptation for Service personnel. These exciting comeback works have been taking identify over the past 18 months throughout the UK SFA manor. For details of these improvements and how these works will be carried out please read the .
Fiscal funding infographic. DIO Crown Copyright 2022.
Entitlement for SFA
To be entitled to utilize for a SFA home, Service personnel must:
- be anile eighteen and over
- be married or in a civil partnership or who have permanent custody of children
- take at least vi months to serve
Service personnel who are in an established Long-Term Relationship (LTR(E)) are also eligible to cohabit in surplus SFA homes, when available. An LTR(East) will exist divers by specified criteria and recorded as such on Joint Personnel Administration (JPA).
SFA is at Service personnel'southward duty station or within a set radius; although you may be eligible to apply for surplus SFA at other locations.
The type of home you are entitled to is usually dependent on your rank for officers and family size for other ranks. When you apply for SFA, Pinnacles Dwelling house Services Team will allocate you a dwelling using the preferences you have expressed and based on your entitlement or eligibility, competing requirements, and service agreements.
Full details on entitlement and eligibility for Uk SFA are available in:
- JSP 464: tri-service accommodation regulations (TSARs) Role 1
Full details on entitlement and eligibility for overseas SFA and SSFA are available in:
- JSP 464: tri-service accommodation regulations (TSARs) Part 2
SFA costs and charges
Charges for service family unit accommodation (SFA) homes for Service personnel are set by the Armed Forces Pay Review Torso. The current SFA accommodation charges are bachelor on the Defence Intranet.
To access the accommodation charges, re-create and paste the following URL into your browser address bar when logged on to the Defence Intranet: https://modgovuk.sharepoint.com/sites/defnet/DIO/Documents/SFA-SLA-Accommodation-Charges.pdf
Pay queries
If you have a standard query about your pay in connection with SFA charges, please contact the Acme Service Centre on 0800 031 8628, providing full details (such equally your service number) about why you lot believe that charges accept been applied incorrectly then this can be investigated.
CAAS challenges
If you wish to challenge or appeal against your charge equally a result of the Combined Accommodation Cess System (CAAS) then the right procedure is set out on the CAAS challenges page on the Defense Intranet.
To access the dedicated CAAS Intranet page, copy and paste the post-obit URL into your browser accost bar when logged on to the Defence Intranet: https://modgovuk.sharepoint.com/sites/IntranetDIO/SitePages/Combined-Adaptation-Assessment-System-(CAAS)-Challenges.aspx?cid=f7549822-40b6-4f00-9fee-931f11258b1f
Full details on 'class for charge' are available in:
- JSP 464: tri-service accommodation regulations (TSARs)
Applying for and allotment of SFA
due east-1132 grade
If you are entitled, you will demand to complete and submit an application for SFA. All Service personnel who take access to the Defence force Intranet are expected to consummate their application online using the e-1132 form. To access the form, copy and paste the following URL into your browser address bar when logged on to the Defence Intranet: https://e1132.domis-r.r.mil.united kingdom of great britain and northern ireland/e1132/
The east-1132 form system allows yous to:
- track the progress of your application
- view available homes that match your entitlement
- annals your acme 3 preferences
- book your 'motion in' (in one case an offer for a dwelling has been made and accepted,)
- where advisable volume your 'move out' date
- electronically signing your licence to occupy.
MOD Form 1132
For Service personnel who do not take admission to the Defense force Intranet, a paper version of the MOD Form 1132: application to occupy Service Family Accommodation (SFA) is available in JSP 464: tri-service accommodation regulations (TSARs) Office 2, Chapter 4. Exceptions to using the online organization are unremarkably for personnel who are on operations and do non have access to the Defence Intranet.
Height Home Services team
If you have an allocations research, the Acme Home Services team at the National Service Centre is available Monday to Friday from 8:30am to 4.30pm.
Y'all can phone call them on: 0800 031 8628 Select Choice 2 (or +44 (0) 161 6053517 if calling from overseas).
Alternatively, you can email the team: how-do-you-do@pinnacleservicefamilies.co.great britain
For more than information about the SFA application procedure, delight visit the Elevation website
Substitute adaptation
Once in possession of a Non-availability document (NAC) you will exist able to advance your e-1132 or E1154 application to the DIO Substitute Adaptation team.
To access the E1154 form, re-create and paste the following URL into your browser address bar when logged on to the Defence Intranet: https://modgovuk.sharepoint.com/sites/defnet/DIO/Pages/Substitute-Service-Adaptation.aspx.
For E1154 applications, when all parts accept been completed delight email your course to DIORDAccn-SubAccn@modernistic.gov.uk.
Your application will then be sent to the substitute accommodation contractor (Mears Grouping).
Substitute accommodation contractor
Mears Group provide all substitute accommodation for both substitute service family unit adaptation (SSFA) and single service substitute accommodation (SSSA). Mears provide in occupation management for the whole of the substitute accommodation portfolio including repairs and maintenance.
From 1 April 2022, substitute accommodation volition be delivered nether a new contract, the Rented Living Adaptation Project (RLAP). Under RLAP, Mears Group will continue to provide all substitute accommodation for both Substitute Service Family Accommodation (SSFA) and Single Service Substitute Adaptation (SSSA), including the occupation management of the substitute accommodation portfolio, repairs and maintenance.
In occupancy management
Service personnel occupying a substitute adaptation property should contact Mears for all occupation queries including out of hours emergencies on the post-obit telephone number 0800 032 4547.
The telephone line is open Monday to Fri from viii:thirty am to 5:00pm (except bank holidays).
Alternatively you tin can email resident.enquiry@mearsgroup.co.uk
Further information about substitute accommodation (such as temporary accommodation if the required past date is not met, expenses claims and claim class, payment of bills and a oftentimes asked questions guide) is available on the Defence Intranet.
Service personnel can re-create and paste the following URL into your browser address bar when logged on to the Defence force Intranet: https://modgovuk.sharepoint.com/sites/defnet/DIO/Pages/Substitute-Service-Accommodation.aspx
Additional needs and disabled adaptations (ANDA) requirements for SFA
If you are moving to a new SFA dwelling house, please provide details of any special requirements for your home at the point of application using the e-1132 form or the MOD Form 1132, enclosing any reports from the advisable professional source, such as your occupational therapist. It is important that the Superlative Abode Services squad is made aware of special requirements at the earliest opportunity.
If y'all crave adaptions to your current SFA home, or your medical requirements have changed and you need some further adaptions to your existing SFA, you volition need to contact the National Service Heart who volition record your request and ask yous to provide a Medical Report and/or Occupational Therapist's report in order to progress your request.
You tin read more in the Tri-Service Accommodation Regulations (TSARs - JSP 464 Volume 1 Part 2 Chapter half dozen Annex C).
Moving in
When yous accept an offer of an SFA home y'all should arrange a 'move in' appointment using the due east-1132 system.
At the agreed date and time, a Pinnacle Housing Officer will meet you at the dwelling house and show you around.
They volition requite you the opportunity to:
- familiarise yourself with your new home, its fixtures, fittings and appliances
- read electricity/gas meters and mensurate levels in oil tanks
- take possession of the keys
- place who is responsible for any repair or maintenance queries
- ostend that at that place is a valid Gas Safety Certificate in the SFA
- consummate and sign the move in documentation
You lot are required to inspect the home to ensure it meets the Move In standard as outlined on the Peak website, signing to agree or otherwise that this standard has been met.
Y'all can give your spouse/civil partner, or a service colleague written authority (known as a 'Proxy document') to sign the inventory on your behalf if y'all are unable to attend the 'move in' date. Please notation that the 'move in' can simply take place during normal working hours.
If you lot are moving from i SFA habitation (non substitute SFA) to another, you have 2 weeks to hand it dorsum, provided you do so inside this time you volition simply be charged for ane home. If you exceed this period you may be charged for both properties.
Housing guide
Service personnel and their families moving into SFA home should read the guides available on the Elevation website, which contains important data about the services offered and the responsibilities of customers.
Yous will also be provided with a copy of the SFA 14 solar day ascertainment report by Pinnacle at your Move In.
Licence to occupy insurance
When y'all live in a SFA dwelling house you should ensure that you accept adequate insurance. In addition to arranging contents insurance to protect your personal possessions, the Modern strongly recommends (in accord with JSP 464) to have out 'Licence to occupy' insurance. This specialist insurance covers your potential liability incurred equally a effect of damage to your SFA habitation caused past you or your family and would provide you with comprehend upward to the required £20,000.
The Services Insurance and Investment Advisory Panel (SIIAP) "Services Insurance and Investment Advisory Panel (SIIAP)" website provides details of insurers who tin can supply this insurance and includes websites and telephone numbers for a range of relevant insurance companies. If you are unable to find relevant information on the websites available, we suggest that you call the insurer using the phone numbers which are also provided. If you lot already have Kit insurance with one of these specialist insurers, information technology may be worth checking if you are already covered, as some insurance policies include Licence to Occupy insurance.
Maintenance and repairs of SFA and SSFA
Height and their partners Amey and VIVO are responsible for keeping your dwelling house maintained in the United Kingdom. VIVO cover the S East and South Due west and Amey embrace Due north and Primal regions.
This comprehensive service is free to Service Personnel and their families, who generally have trivial responsibleness for the maintenance of their SFA homes - some examples of your responsibilities are listed beneath, encounter looking subsequently your SFA.
Notwithstanding, families are responsible for looking after their homes and protecting it from damage, and damage caused may be subject to charges.
National Service Centre
You are required to report whatsoever defects to your home in the UK to the Meridian's National Service Centre, which is open 24 hours, 365 days a yr:
Freephone: 0800 031 8628, select Option i (for calls made within the Uk, mobile users may incur charges). If you tin can from overseas delight telephone: +44 (0) 161 605 3517
Yous can besides talk to someone virtually maintenance/repairs by visiting Pinnacle'due south website.
SSFA repairs
Mears Grouping Limited manage SSFA and SSSA.
For reporting faults to substitute homes, you lot tin telephone 0800 032 4547 or e-mail repairs.enquiry@mearsgroup.co.uk
The phone line is open up Monday to Fri from 8:thirty am to 5:00pm (except bank holidays).
Emergency repairs outside role hours including weekends and bank holidays you can telephone Mears Emergency Contact Heart on 0800 032 4547.
Private Finance Initiative housing
The telephone numbers for reporting faults to PFI housing are:
| PFI housing | Telephone | Regions covered |
|---|---|---|
| Cosford/Shawbury PFI | 0345 111 0000 (office hours) or 0845 0500 900 (out of hours) | Market Drayton, Donnington Woods, Telford |
| Wattisham PFI | 0203 603 9472 | Pinewood, Thorington Park, Ipswich, Redhill, Aldham Manufactory Hill, Hadleigh |
| Yeovilton PFI | 0300 777 7837 | Broadsword Park, Ilchester, Yeovil |
| Portsmouth PFI | 01275 378 481 | Emerson's Green (Bristol), Long Ashton (Bristol), Stoke Park (Bristol), Paxcroft Mead (Trowbridge), , Trowbridge, Seafield Park (Fareham) , |
| Portsmouth 2 PFI | 01275 378 481 | HMS Daedalus (Lee on Solent) |
| Lossiemouth PFI | 0800 917 8732 | Lossiemouth, Elgin |
| Central Scotland PFI | 0800 288 8771 | Paisley, Dreghorn and Longstone (Edinburgh) |
For reporting faults to leased properties, Majority Lease Hires, (not covered by the Annington Homes Ltd (AHL) sale agreement in 1996), please contact:
| Area | Phone |
|---|---|
| Bardney (Nr Coningsby, Lincolnshire) | 0800 027 2057 |
| Ashford | 0800 988 2433 |
| Brecon, includes Honddu Court | 0800 988 2433 |
| Brize Norton, includes Carterton/Witney/Northward Leigh | 0800 988 2433 |
| Darlington, includes West Park/Devonshire Court | 0800 988 2433 |
| Dover, Whitfield | 0800 988 2433 |
| Folkstone | 0800 988 2433 |
| Gloucester: includes Tewkesbury, Kingsway, Hucclecote | 0800 988 2433 |
| Hawkinge | 0800 988 2433 |
| Leeming Bar (North Yorks) | 0300 555 5561 |
| Salisbury: includes Amesbury, east Anton, Tidworth, Andover, Saxon Rise, Collingbourne, Archers Gate, Saxon Gate | 0800 988 2433 |
| York, Accomb | 0800 988 2433 |
| Nuneaton | 0800 988 2433 |
Investment and Action Programme to tackle damp and mould in SFA
Providing Service personnel and their families with safety, warm, dry, and compliant homes that are free of damp and mould is a critical priority for DIO. We fully acknowledge that not plenty has been done in the past to ensure all homes are costless of damp and mould and nosotros are working difficult to ensure all homes are to a standard that befits the many sacrifices Service personnel and their families make on behalf of the nation.
Over the years nosotros have been working hard to improve homes. Final year we invested £123m to improve the quality of our homes in the Britain and this twelvemonth nosotros are investing a further £143m. This will come across significant improvements to around 45% of our homes, benefiting around 22,000 Service families.
However, we realise more needs to be done. DIO is therefore planning to invest £73-1000000 this year on replacement windows, doors, roofs and upgrades to thermal efficiency and ventilation to reduce the occurrence of damp and mould in homes.
We are also improving our process, through a Damp and Mould Action Plan, to provide a more proactive arroyo through earlier intervention and prevention. From April, there will be a dedicated hotline for families to written report bug with damp and mould in their homes and we will communicate this new number to families as it goes live.
Together, these initiatives volition brand a big difference for thousands of war machine families.
Read more virtually the DIO Damp and Mould Action Plan:
Looking after your SFA home
Y'all are responsible for keeping your habitation in a reasonable condition during the time yous occupy SFA, and protecting information technology from damage. In addition, y'all need to take care of:
- irresolute domestic fuses and light bulbs
- taking precautions to forbid damage to the SFA by fire, frost, the bursting of h2o pipes and the blocking of drains
- immigration whatever sink or bathroom blockages
- routine testing and cleaning of smoke detectors and carbon monoxide alarms
- resetting of electrical trip switches due to faulty bulbs
- ensuring that all repairs are reported to the relevant maintenance helpdesk as they occur
Service Family Accommodation in Due south West London (MOD/Crown Copyright)
Moving out
Moving dwelling house can be a very busy and stressful fourth dimension, and so we want to brand your move as easy and stress free for you lot and your family unit equally possible.
Visit the Pinnacle website for details on moving out of the UK SFA dwelling and arranging a pre motility out date.
Move out
Your motion out volition be attended by a Tiptop Housing Officer who will inspect your home to determine if information technology meets the agreed move out standard.
If the standard is not satisfactory and there are deficiencies or damages that are non considered to be off-white habiliment and tear, or you have failed to clean the property properly, a charge volition exist raised past the Housing Officeholder.
An appropriate Articulation Personnel Administration (JPA) activeness will be taken by the Pinnacle Home Services team to stop accommodation charges on that property from the date of your move out.
Removal services
Agility Logistics Express (Agility) is the Mod approved service provider for removals and is part of the Global Removal Management Services (GRMS).
Charges for damage and deficiencies for SFA and Substitute SFA recovery from pay
When you motility out of UK service family accommodation (SFA) or substitute service family accommodation (SSFA), you may exist liable for charges for amercement or deficiencies that are not classed as fair clothing and tear or because y'all accept failed to prepare the belongings to the correct standard, for case cleanliness.
DIO tin can accept these directly from the pay of serving personnel. Any payments taken depend on the size of the charge and individual monthly income (using MOD guidelines to ensure that deductions do not exceed a set limit of pay).
If you consider that yous are non responsible for the charges, or part of them, for instance that the damage is the effect of off-white wear and tear, you are able to dispute the accuse raised using the stage 1 disputed charges form'.
In one case the stage 1 dispute has been completed and formally closed, should you disagree with the charges raised and stage 1 conclusion, you may submit a stage 2 dispute to the appropriate DIO Accommodation Manager responsible for the property using the stage 2 disputed charges class.
Full details on moving out of your SFA and recoveries from pay are bachelor in:
- JSP 464: Tri-Service adaptation regulations (TSARs) Office 1
- JSP 754: Recoveries from pay (available on the Defence Intranet only)
Loss of entitlement
For enquiries about loss of entitlement to SFA resulting from retirement, redundancy, belch or estrangement, please contact the Loss of Entitlement Team by email: diordaccn-loeteam@mod.gov.great britain
If you believe that you will lose entitlement to SFA in the future, or observe yourself in this situation, communication is available from a variety of sources. As well equally the Joint Service Housing Advice Role, other sources of information and communication are: service charities; families federations; housing advice centres; and local authorities.
SFA bounty scheme
The MOD and its manufacture partners aim to provide the highest possible standard of service to those entitled Service personnel and their families who live in Service Family Accommodation (SFA) and Substitute Service Family Adaptation (SSFA) homes in the U.k..
On occasion when those standards are non met in two specific activities, Mod volition now recognise this by paying compensation, through High Street vouchers only, to offset whatever inconvenience acquired. The SFA compensation scheme specifically covers missed appointments and significant defect(s) at movement.
Full details about the scheme and how to claim are published in the SFA compensation merits fact sheet
Making a complaint/customer service
DIO Adaptation and Elevation are focused on providing the all-time service we can to service personnel and their families. However, sometimes things get wrong so below is guidance about the correct process if you wish to make a complaint.
We also welcome your positive feedback where something has gone right.
Whatsoever the trouble, we will endeavour to sort it out equally quickly as possible. We value your feedback and monitor complaints to aid us focus on improving our service in those areas.
Compliments
DIO Accommodation value our people and would appreciate your positive feedback. Where our people take gone over and above to assist you, please let the states know. Nosotros would love to hear your feel so that nosotros tin can recognise where our job has been done well.
Please email whatever compliments to: DIOSDCP-Communications@mod.gov.uk.
CAAS challenges
CAAS challenges are handled in 2 stages (and are divide from the SFA complaints procedure beneath).
If you wish to challenge or appeal against your charge as a upshot of the Combined Accommodation Assessment Arrangement (CAAS) and then the correct process is set out on the CAAS challenges page on the Defence force Intranet.
To access the dedicated CAAS Intranet folio, re-create and paste the following URL into your browser address bar when logged on to the Defence Intranet: https://modgovuk.sharepoint.com/sites/IntranetDIO/SitePages/Combined-Accommodation-Assessment-Arrangement-(CAAS)-Challenges.aspx?cid=f7549822-40b6-4f00-9fee-931f11258b1f
Delight note: The Phase 2 complaint grade highlighted below cannot be used for CAAS challenges.
SFA complaints
Complaints are handled in three stages, with the aim of making certain that the bulk can be fully investigated and promptly put correct. If you are dissatisfied by the response at any phase, y'all will be given the opportunity to go to the next stage.
Complaint submission timings
To finer deal with complaints, it is necessary for them to be considered as close equally possible to the appointment of the matter arising. Therefore, complaints are to exist submitted within the timings detailed below. Complaints submitted outside these timings will but be considered if in that location are clear extenuating circumstances, such as deployments, training etc. Accepting complaints outside of these timings will be assessed on a instance-by-case footing.
- Stage one - Submission within 28 working days of the incident
- Stage two - Submission within 28 working days from receipt of the Stage ane response
- Stage 3 - Submission within 28 working days from receipt of the Stage 2 response
*If the complaint is related to a culmination of events/matters, then it should be submitted inside 28 days of the last consequence.
Full information nigh SFA complaints tin be found in JSP 464: tri-service adaptation regulations (TSARs) Volume 1, Part one, Chapter vi
Stage 1
If you lot are dissatisfied with our service please call Pinnacle's National Service Centre on 0800 031 8628 or visit the Pinnacle website.
Once you lot have registered a complaint, a Tiptop representative will contact you, and requite you a reference number for your complaint. They volition explain how the process works and keep you regularly updated on the progress of your complaint.
Stage 2
If your complaint has been formally airtight at phase 1 and you are not satisfied with the response, you lot tin can and then escalate your complaint to the DIO Customer Services Team. Y'all tin can do this in 2 ways:
- Interactive grade: past completing the stage 2 complaint form, which for security reasons is only available on the Modernistic Intranet. To admission the form, copy and paste the post-obit URL into your browser address bar when logged on to the Defense Intranet: https://modgovuk.sharepoint.com/sites/defnet/DIO/Documents/SFA-Stage2-Complaint-Form.pdf.
two.Email: by emailing the DIO Customer Service Team setting out your phase two complaint so that you include:
- the phase i complaint reference number
- your proper name and telephone number
- the SFA address relating to your complaint
- why y'all are not happy with the result of your stage one complaint
- what desired result or remedy you are seeking
Any emails not containing all this data volition not be accepted by the Customer Service Team. Delight send your electronic mail to: diordaccn-stage2noreply@mod.gov.great britain
If yous make a stage 2 complaint, DIO will have access to your phase 1 complaints details and records, so you do not need to re-submit the full details of your complaint.
DIO will acknowledge it within iii working days and provide y'all with a reference number. An investigation will then be carried out, still there is no standard response time due to the need to further investigate complaints that vary in nature and complexity.
Phase 3
If y'all are not satisfied with the response yous receive at stage i and phase 2, yous can escalate your complaint to the Adaptation Complaints Review Console by writing to People-Accom-ACRP-Stage3@mod.gov.britain or
Adaptation Complaints Review Panel
People Accommodation
Ministry of Defence
Floor 6, Zone N
Master Building
Whitehall
London
SW1A 2HB
Further independent advice
Y'all can also seek contained advice through your:
- local service welfare organisations
- Unit Welfare Officer
- RAF Customs Support Officer or Unit Families Officer
- Families Federations representatives
- HIVE
Alternatively, there are civilian organisations such as Citizens Advice Agency, service charities or housing advice centres who can assist.
Downgrading or compensation
Pinnacle and DIO exercise non have authority to pay compensation or loss of earnings. We may temporarily downgrade accommodation charges where a major loss of amenity has occurred. Permanent downgrading tin can only be approved by a Lath of Officers.
UK SFA Customer Survey
A monthly telephone survey of randomly selected customers is conducted by Stance Research Service (ORS) on behalf of the MOD. The aim of the research is to assistance Modern better understand the views of service personnel and families living in UK service family unit accommodation (SFA) and substitute SFA (SSFA).
Although customers do non have to take part, we encourage them to respond to this brusque survey as your opinions volition be used to measure how DIO is performing and identify ways of making further improvements to the housing service that matter to yous. Answers are treated in the strictest confidence and only used for research purposes.
If yous have any queries most the survey, or would like to follow upwards a call, please phone ORS on 01792 535322. Please notation that ORS only deal with SFA customer survey related issues.
The results of the survey are issued to key DIO adaptation stakeholders on a quarterly footing: DIO accommodation customer satisfaction tracker survey
The Combined accommodation assessment system (CAAS) for service homes
The CAAS for Service Family unit Accommodation (SFA) is the method of setting charges in the Britain and overseas and replaces the four Tier Grading (4TG) System (except Germany). CAAS is a fairer and less subjective system than the 4TG System, and ensures that charges for SFA are fix in accordance with modernistic, nationally recognised standards (utilising the Department of Communities and Local Government Decent Homes Standard. Where charges increase there will be transitional protection that will set a maximum cap for the increase in any single yr.
The Combined Accommodation Cess System (CAAS) will exist updated on i October 2020 to bring CAAS charging in Scotland, Northern Ireland and Wales in line with England past introducing a location assessment based on access to local services. This footstep has been included in policy for England since 2016 and ways that all Service Family Accommodation (SFA) in the UK will exist charged using the aforementioned measure. This will deliver a fairer application of the Great britain Location Factor to all SFA across the UK. For more information please visit the Combined Accommodation Assessment Organisation: the new accommodation charging system explained page.
Update on the installation of Electric Vehicle Charge Points (EVCP) in SFA
Following a successful EVCP installation airplane pilot in the South E region, we are pleased to inform families that the scheme is now being rolled out nationwide.
Families whose SFA has off-road parking or a defended garage within its immediate vicinity will be eligible to take an private EVCP installed. Those that have registered for an EVCP and whose SFA meet the eligibility criteria, will be contacted by Amey in the coming months to arrange for a survey and installation, where appropriate.
Subject to funding, estate-wide commitment of EVCPs is also being planned. 2 estates – Woolwich and RAF Leeming – have been chosen for the initial delivery in belatedly November, with other SFA estates as well existence considered. DIO will write to SFA families where estate commitment is planned to give full details prior to any works commencing.
If y'all have, or are in the process of purchasing, an electrical vehicle and take not nonetheless requested a charging point delight contact the National Service Heart, hello@pinnacleservicefamilies.co.uk, to register your interest. In that location are no costs to families for an EVCP installation, and grant funding cannot be claimed.
Please annotation, if you install an EVCP without requesting approval, you may incur charges when moving out.
Further detailed guidance on EVCP installations:
Source: https://www.gov.uk/guidance/defence-infrastructure-organisation-service-family-accommodation
0 Response to "what is dod policy for family accommodation during 4 to 6 months training in another state"
Post a Comment